Privacy Policy

When visiting our website personal data such as name, company, address, telephone number or email address are not collected unless you voluntarily provide us with this information, e.g. by filling out and sending the contact form back to us.

We will only use the personal data provided by you to fulfill your wishes and to answer any queries. Further, we may use this data in individual cases also for marketing research. Your personal data will not be passed on, sold or transferred in any other way to third parties.

You may obtain information about the personal data concerning you in our databank at any time. You can also object to, change or delete your data at any time. To do so, please contact us by e-mail, fax or write to sales@bisque.co.uk.

Please do not hesitate to contact us for more information about the privacy policy guidelines or how to navigate through our website.

The Use of Cookies

We want to make our website as useful and reliable as possible. In order to make our website a better experience and to provide some of the services we provide we use small files, called cookies, to store small amounts of information on your device (e.g. PC, tablet or smart phone). They cannot be used to identify you personally.

This information is used to improve services for you through, for example:

If you do not wish these cookies to be tracked you can disable them in your browser, but this may negatively affect your experience on the site.

There are two types of cookie you may encounter when using our website:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First Party Cookies

None

Third Party Cookies

Name: Cookies with names prefixed by '__utm'
Purpose: Stores information used by Google Analytics to track user activity on the site

Name: PREF
Purpose: Stores information used by Google Maps so that they can remember your preferences

Name: NID
Purpose: Stores information used by Google Maps so that they can remember your preferences

Name: fcsid
Purpose: Stores information used by FoxyCart, the payment system used by our shop

Name: PHPSESSID
Purpose: Stores information used by FoxyCart, the payment system used by our shop

HotJar

We use the HotJar customer experience analytics service to help us analyse how visitors use our website. The HotJar service records, on an anonymous basis, information such as mouse clicks, mouse movements and scrolling activity. We use this information to improve our website, make it more user-friendly and monitor that it is performing correctly. We do not collect or transfer to HotJar, any personally identifiable information. Hotjar does not track or record visitors which have cookies disabled. Visit the HotJar site for more information.