Please note a 4% surcharge will be applied to all prices displayed on orders placed from 1st April 2021.

Privacy Policy

Privacy Policy – May 2018

Your privacy and the security of your personal information is very important to us. Bisque, as a brand of Zehnder Group UK Ltd, is fully compliant with the requirements of the General Data Protection Regulation (GDPR).

When you provide personal data to us, we assure you that it will only be used to fulfil the services that you have requested from us and will not be passed on, sold or transferred in any other way to third parties.

We will always ask for your permission to opt in to receive future information from us and will ask for your personal preferences.

If at anytime you decide that you do not want to receive any further information from Zehnder Group UK Ltd, please use the unsubscribe options at the bottom of any e-mail that we send you. Alternatively, contact us by e-mail at

Please download our full Zehnder Group UK Ltd privacy policy for more information

The Use of Cookies

We want to make our website as useful and reliable as possible. In order to make our website a better experience and to provide some of the services we provide we use small files, called cookies, to store small amounts of information on your device (e.g. PC, tablet or smart phone). They cannot be used to identify you personally.

This information is used to improve services for you through, for example:

If you do not wish these cookies to be tracked you can disable them in your browser, but this may negatively affect your experience on the site.

There are two types of cookie you may encounter when using our website:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First Party Cookies


Third Party Cookies

Name: Cookies with names prefixed by '__utm'
Purpose: Stores information used by Google Analytics to track user activity on the site

Name: PREF
Purpose: Stores information used by Google Maps so that they can remember your preferences

Name: NID
Purpose: Stores information used by Google Maps so that they can remember your preferences

Name: fcsid
Purpose: Stores information used by FoxyCart, the payment system used by our shop

Purpose: Stores information used by FoxyCart, the payment system used by our shop


We use the HotJar customer experience analytics service to help us analyse how visitors use our website. The HotJar service records, on an anonymous basis, information such as mouse clicks, mouse movements and scrolling activity. We use this information to improve our website, make it more user-friendly and monitor that it is performing correctly. We do not collect or transfer to HotJar, any personally identifiable information. Hotjar does not track or record visitors which have cookies disabled. Visit the HotJar site for more information.

Your Cookie Control

If you do not want us to use Functional, Analytical/Performance and Marketing cookies on your device you can switch them off here.

Disable cookies

In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or visit

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