Bisque Blog


February 18th, 2019

Here at Bisque we are known for our beautiful and design led radiators, but we also pride ourselves on our outstanding customer service. That’s why we are delighted to have won Houzz’s ‘Best of Customer Service’ award, from the world’s leading platform for home renovation and design. This prestigious prize was awarded to us by over 40 million monthly users that comprise the Houzz community, which includes more than 2.1 million active home building, renovating and design industry professionals.

Customer Service recommendations are based on several important factors, including the quality of our client reviews, which currently stand at 4.9 out of 5 on the Houzz platform – a testament to the dedication of our sales team and the work of our passionate employees.

Speaking of the win, Ellie Sawdy, brand leader at Bisque said, “We are truly delighted to land Houzz’s ‘Best of Customer Service’ award. It is a credit to our London showroom, internal and external team who always go above and beyond to ensure our client service levels match our outstanding radiator designs. As pioneers in the heating industry, we’re a stickler for the details, and we believe that our exceptional service is the cherry on top of the cake for many of our customers.”

Showroom manager, Jackie Kilgallon added: “Having worked at Bisque and in the showroom for many years, I still get a buzz from the impact our radiators can have on a room – and seeing customers reactions when they see the variety that we offer! Whether a client wants to opt for a Classic design or wishes to make-a-statement with our Arteplano radiator or award-winning Archibald towel, we have something to suit any home and any space, and I think customers recognise our willingness to help them find the perfect radiator.”

Jackie continues; “One of our main points of difference is our ability to offer a completely bespoke service. We can calculate the best heat output customers should opt for based on room size and with an awkward space such as a curved wall or underneath bay windows, we can create one-of-a-kind radiators to suit. If this isn’t enough, our ability to colour match our products to popular paint brands such as Farrow & Ball and Mylands is another way that people enjoy a truly personalised offering. We will always ask prospective customers questions about their home layout and the desired look they are aiming for, to ensure that we can recommend the right style for their needs.”

"Best of Houzz is a true badge of honor as it is awarded by our community of homeowners, and those who are hiring designers, renovation and other home improvement professionals for their projects,” said Marcus Hartwall, Managing Director of Houzz UK and Ireland. “We are excited to celebrate the 2019 winners chosen by our community as their favourites for home design and customer experience, and to highlight those winners on the Houzz website and app."

To experience Bisque’s outstanding customer service and radiator offering for yourself, you can visit our London showroom, located centrally in the Business Design Centre, Upper Street, Islington – just a short walk from Angel tube station and Kings Cross or Clerkenwell. We are open to everyone, from homeowners who want to purchase a single radiator direct, to interior professionals and installers. Alternatively, you can visit one our dealers, please do browse our website or contact our customer services team who are available to assist with any questions you might have on 01276 605 800.


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